No refrigerator. It would be better if the shower room is bigger.

The location is near to the railway station. Breakfast is good. The room is clean.

Stayed in May 2024

We loved the old traditional style of this historic hotel. Our room was large, clean and comfortable. Thank you for allocating our room on the quiet side with a garden view, as requested. The hotel location was perfect in many ways…it’s just on the outside of the Old Town within a couple of minutes walk; the railway and bus stations are super-close with easy walking; a big tram stop is right outside the hotel. We never used the trams but walked everywhere to see all the sights of beautiful Kraków. We enjoyed the extensive breakfast selection. The staff kindly gave us a takeaway breakfast pack when we were being picked up for an early departure. A lovely hotel that we would stay at again.

Stayed in May 2024

Unfortunately the air conditioning system is on a controlled timer which switches off, which during the night can be a pain as the heat builds up.

This second time I have stayed in this hotel. It is first class and the restaurant for an evening meal is an added bonus.

Stayed in May 2024

No complaints.

I have reviewed this hotel before. I like it and have stayed there three times. Staff helpful. Close to train station. Right at the hub of numerous tram and bus lines. Excellent breakfast. Several nice suites. An historic hotel nicely renovated. Short walk to Old Town. Interesting radiator covers ;-) Have tried other hotels in Krakow but this one suits me best.

Stayed in April 2024

Can’t think of any thing I didn’t like.

I have stayed at Hotel Polonia three times. Room 70 (a suite) was exceptional, Room 19 was close behind. I have also stayed in one of the standard rooms, which was also quite nice. I like the location - an easy walk from the train station, at a central hub for the tram and bus network, and not in old town but a short and pleasant walk to get there. The breakfast is quite good. I have used the restaurant for an espresso in the afternoon when I just wanted a pleasant place to write. The staff was friendly, and helpful when I had a special request. It has an older hotel feeling but nicely renovated. I have stayed at other hotels in Krakow, but in the end I prefer the Polonia.

Stayed in April 2024

Dusty surfaces in bedroom. It was just needing a dust.

Lovely room and bathroom. Very comfortable. Could have done with some dusting. But otherwise fine.

Stayed in May 2024

N/a

Clean and comfortable room. Pleasant staff. Great location, very close to market square.

Stayed in May 2024

The room was great, the breakfast was good, and the staff great

Stayed in May 2024

Double glazing not keeping out noise from trams early morning.

Location, staff, breakfast, room facilities. Walking distance from main rail station and immediately outside old city.

Stayed in May 2024

Unfortunately, the noise from tram traffic outside was very loud. We were expecting noise because of previous reviews, but this seemed louder than normal tram noise which wouldn't normally bother us. Perhaps this is because trams cross tracks as they turn at the very busy 4-way intersection outside, from around 5am till midnight. Maybe we were just unlucky that police and ambulances also went through this interesection late at night with horns blaring on all 3 nights we stayed. It seemed as noisy inside the room as it was outside, despite thick walls with double windows.

Entering this corner room took our breath away. It was simply magnificent, with windows on 3 sides. It had 2 separate sitting areas, and one in particular was a wonderful place to sit. Breakfast was nice with with hot and cold options. The location was fabulous, and an easy walk to most attractions. It's close to the Old Town, Royal Way, and also the very modern, huge shopping centre called Galeria Krakowska which has the Central Railway Station inside.

Stayed in May 2024

Tram noisr

Beds comfortable and clean

Stayed in May 2024

Air conditioning automatically switches off couldn't leave on.

Location

Stayed in May 2024

Didnt find anything to dislike

How clean poland was beautifull location of hotel felt very safe

Stayed in May 2024

Close to centre. Helpful staff . Great restaurant

Stayed in May 2024

The breakfast was wonderful!

Stayed in April 2024

Great location

Stayed in February 2024

The weather, and the noise of the trams outside the window which disturbed our friends. Our room at the back of the hotel was fine

Location was good, close to Old Town and facilities. The room was excellent comfortable beds, large and airy. Breakfast was excellent too, good choices of continenntal and hot food

Stayed in April 2024

Tram noise as tracks are just outside.

Superb small hotel.

Stayed in April 2024

There was nothing we disliked.

We liked it’s quaint charm.

Stayed in April 2024

Nothing.

Not our first time in Polonia. Simply a fine hotel with good breakfast. Even the breakfast coffee is decent (which is a compliment coming from me!). Both for business stay or leisure, a good place to be.

Stayed in March 2024

Breakfast and location

Stayed in April 2024

Including shampoo in the bathroom could be a good idea for guests.

Plenty of choice of breakfast food. Fresh and nicely presented. Location very suitable for sightseeing - trams very close but got used to them rumbling by at night. Rooms very spacious , comfortable beds with soft pillows and good lighting.

Stayed in April 2024

need basic amenities on the sink like body lotion

the room was a great size for 2 co workers

Stayed in March 2024

The trolly station right outside the window. I'm a country girl and not used to the noise. But that is not the hotel's fault, so I didn't bring it to their attention.

The history of the hotel is amazing. The beds were comfortable, the pillows were very nice, breakfast was delicious, and most of all LOCATION LOCATION! About 5 minutes walk to the city square and only 30 minutes to/from the airport by taxi.

Stayed in March 2024